HMRC Delays: How to Deal With Them?

30 Jun 2023

Navigating the labyrinth of HMRC (Her Majesty’s Revenue and Customs) can be daunting for businesses, especially amidst the flurry of about 70,000 phone calls HMRC handles daily and recent unsuccessful attempts to transition more customers to digital platforms. To bolster your chances of a successful outcome and minimise delays, effective communication and strategic planning are key. Here are five crucial tips to help you conquer HMRC delays and ensure smooth communication.

Thorough Preparation

First and foremost, arm yourself with all essential reference numbers pertaining to your tax affairs before engaging with HMRC. This includes your tax reference number, unique taxpayer reference (UTR), National Insurance number, Government Gateway User ID, employer PAYE reference number, and VAT registration number. This preparation can streamline the process and significantly cut down on time.

Strategic Timing

Avoid contacting HMRC during busy periods such as early mornings, lunchtimes, or after work hours. The ideal window to make your call would be late morning or mid-afternoon, during which you’re more likely to encounter shorter wait times and prompt assistance.

Professional Etiquette

Regardless of any arising frustrations, always maintain a courteous and professional demeanour while interacting with HMRC staff. This approach is more likely to foster productive outcomes. Organise your thoughts and formulate your questions ahead of time to ensure a comprehensive discussion of your concerns. Make sure to explicitly communicate your requirements and, where possible, ask for written confirmations. Document the name of the representative, as well as the date and time of your conversation, for future reference.

Hidden Charges Alert

If you’re grappling with challenges in meeting your corporation tax or other bill payments, HMRC offers ‘Time to Pay’ arrangements. Prior to your discussion with HMRC, create a comprehensive financial budget reflecting your income, expenses, savings, and investments. Do remember, however, HMRC may levy interest on these arrangements, so it’s crucial to inquire about any potential additional costs upfront.

Consider All Options

In some circumstances, it might be more cost-efficient to initially settle the charge and dispute it with HMRC afterwards. This is because automated systems at HMRC could keep adding interest while your dispute is pending resolution. If you are in a position to do so, consider paying the due amount first and then lodge a complaint seeking a full refund.

In every interaction with HMRC, clearly articulate any special circumstances, financial constraints, or pressing matters. HMRC may be able to offer immediate assistance or guide you to suitable resources. If needed, file a formal complaint to HMRC using the complaint numbers related to your specific tax issue.

Following these steps can ensure that your dealings with HMRC are as smooth and efficient as possible, reducing unnecessary delays and frustration.

Adsum’s TaxOS

Furthermore, navigating HMRC-related matters can be made simple and straightforward by partnering up with Adsum. Adsum delivers industry-leading tax management via its TaxOS, unlocking cash flow for high growth and multi-entity businesses. We handle the HMRC complexity, you enjoy the cash flow. Simply connect to our TaxOS software and we’ll take care of the rest. You’ll receive your VAT refunds and other tax credits instantly when your claims are submitted to HMRC. Get in touch with us today to see how we can help your business.